Terms & Conditions

1. Bookings & Confirmations

All reservations must be guaranteed with a valid credit card at the time of booking. A confirmation email will be issued once the booking is successfully processed.

2. Check‑In and Check‑Out

Our reception team is available between 8:00 AM and 8:00 PM. Guests may check in from 2:00 PM and are kindly asked to check out by 10:00 AM. If you need a later departure, just let us know — we’ll do our best to accommodate, subject to availability.

3. After‑Hours Check‑In

If you intend on arriving or arrive after after reception is closed we require payment in advance.

4. Cancellation & Amendments

Cancellation policies will vary by rate and booking platform. Generally, bookings must be cancelled a minimum of 24 hours prior to check‑in to avoid a penalty equivalent to the first night’s accommodation. Failure to cancel or arrive (no‑show) will result in charges in accordance with your booking terms.

5. Identification & Age Requirements

Guests aged 18 years and over must present valid photo identification at check‑in (e.g., passport, driver’s licence).

6. Payment & Incidentals

Full payment for accommodation and any incidental charges is required at check‑in.

7. Room Requests

Requests for specific bedding configurations or connecting rooms are subject to availability and cannot be guaranteed unless confirmed directly in advance.

8. Pets

Pets are generally not permitted except approved service animals. Additional charges or restrictions may apply.

9. No‑Show & Early Departure

Guests who fail to arrive on the booked date without notification, or who depart earlier than the confirmed check‑out date, will be charged applicable fees as outlined in the booking conditions.

10. Liability

The hotel accepts no responsibility for loss or damage to personal property brought on site. Guests are advised to ensure their belongings are insured.